Contact Information

We handle every enquiry ourselves, so you reach a person who knows the products rather than a call centre.

WENDY ELIZABETH ROLFE VYSON

107A Elizabeth Street, Riccarton, Canterbury, Christchurch 8041, New Zealand

• Email: support@libertynova.shop
• Phone: +64 3 313 2333

Response times

Emails are answered within one to two business days, Monday to Friday. Questions about an order that has already shipped are answered fastest when you include the order number and, if relevant, photographs of the item.

Returns and warranty questions

For a return, a damaged parcel or a fault, email support@libertynova.shop with your order number. Returns are handled under our Returns and Refunds page, and we will send return instructions before anything is shipped back to us.

Postal address

WENDY ELIZABETH ROLFE VYSON
107A Elizabeth Street, Riccarton, Canterbury, Christchurch 8041, New Zealand

Business hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Orders placed outside those hours are processed on the next business day, within our 1–3 business day processing window.